Our plans to provide the best possible treatment and care for our patients | Latest news

Our plans to provide the best possible treatment and care for our patients

Rumbi - midwife consultant

As part of our plans for the new  hospital we want to provide the best possible treatment and care for our patients.

Working together with our partners - including local councils, GPs, and community care providers - we are already bringing care closer to home and reducing the need for unnecessary hospital attendances.

At Whipps Cross we are changing the way we work in a number of areas, including:

Advice and refer:

Advice and refer

Virtual appointments:

What is a virtual appointment?

Patient initiated follow up:

Patient initiated follow up.

Faheema's story: Using patient transport           Mike's story: Mike is a 15 year old who has Type 1 Diabetes

What are virtual appointments?

Virtual appointments enable patients to receive medical advice and treatment, and have follow up consultations with medical professionals, without having to travel to hospital.

A virtual appointment could be held over the telephone or by video call, and might take place at home, at work, or at a GP practice or other community health centre. Importantly, attending a virtual appointment won’t change your level of care and there will always be the option to meet in person if you don’t feel comfortable or confident.

A virtual appointment could help someone who has to rely on patient transport or a family member to take them to hospital, whilst for others it could allow them to meet with a doctor during their lunch break at work.

About the new outpatient department

  • All outpatient services will be located together on the same floor with modern facilities, close to the imaging department, and will be easier for people to find their way around 
  • A new medical day unit is also planned to be located on the first floor
  • The department will be located on the first floor, with access to natural light, and close to the main hospital entrance and car park
  • There will be a more efficient use of space so that staff can provide more and better care


First floor plan of the new hospital

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