Our plans to provide the best possible treatment and care for our patients
As part of our plans for the new hospital we want to provide the best possible treatment and care for our patients.
Working together with our partners - including local councils, GPs, and community care providers - we are already bringing care closer to home and reducing the need for unnecessary hospital attendances.
At Whipps Cross we are changing the way we work in a number of areas, including:
Advice and refer:
Virtual appointments:
Patient initiated follow up:
What are virtual appointments?
Virtual appointments enable patients to receive medical advice and treatment, and have follow up consultations with medical professionals, without having to travel to hospital.
A virtual appointment could be held over the telephone or by video call, and might take place at home, at work, or at a GP practice or other community health centre. Importantly, attending a virtual appointment won’t change your level of care and there will always be the option to meet in person if you don’t feel comfortable or confident.
A virtual appointment could help someone who has to rely on patient transport or a family member to take them to hospital, whilst for others it could allow them to meet with a doctor during their lunch break at work.
About the new outpatient department
- All outpatient services will be located together on the same floor with modern facilities, close to the imaging department, and will be easier for people to find their way around
- A new medical day unit is also planned to be located on the first floor
- The department will be located on the first floor, with access to natural light, and close to the main hospital entrance and car park
- There will be a more efficient use of space so that staff can provide more and better care
